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PASSION LED people will provide you quick and professional service. We guarantee all our products for 24 months and provide lifetime maintenance only charging for raw materials.
PASSION's Principle of After-sales Service:
Two-Years quality warranty with lifelong maintenance.
Free guarantee repair (including labor and material): free for repair service in Quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support.
Spare parts: necessary spare parts are provided together with products to customers.
Free technical training: integrative and normative technology training is available for free to technical personnel from customer and to ensure trainees to be skilled in regular operation of hardware and software of products and be able to estimate and solve small problems.
Telephone Investigation: our after-sales team will telephone user every month in warranty period to follow up the working condition of the products, and to discover problem and solve the problem instantly.
Software upgrade: lifelong maintenance of controlling system, incessant improvement on the system functions and unending software upgrades.
Site Instruction Service of installation is available.
(1) We guarantee all our displays, modules, parts for two full years. During this time, we will replace or remend our goods for free if there is something wrong with them.
(2) We will provide maintenance for a lifetime and charge for the raw materils only.
(1)We provide the technology training for free, which contains the operation training and maintenance training in the factory.
(2) We will send our engineers to your country by negotiation.
Maintenance and Consulation:
(1) We provide full maintenance for a lifetime and charge for the raw materials only.
(2) We also provide lifetime consulation by E-mail, call, MSN or other ways for free.
Documents and Certification:
(1) We provide the operation manual, software, test report and so on.
(2) We can also provide all kinds of certification such as CE, UL and so on.
CAD Drawing and Fixing:
(1) We provide CAD drawing on how to fix up the display for free and some other expert suggestion.
(2) We will send our engineers to your place if we are expected after our negotiation.
We provide you the forwarding information, and some other information such as flight box, structure information for your reference for free.
Contact Person: Mr. Peter
Tel: 86 18929461680